{"id":924,"date":"2022-12-21T18:58:05","date_gmt":"2022-12-21T18:58:05","guid":{"rendered":"https:\/\/www.tunelark.com\/blog\/?page_id=924"},"modified":"2026-08-25T10:13:22","modified_gmt":"2026-08-25T10:13:22","slug":"instructor-handbook","status":"publish","type":"page","link":"https:\/\/www.tunelark.com\/blog\/instructor-handbook\/","title":{"rendered":"Tunelark Instructor Handbook"},"content":{"rendered":"\n<div id=\"hb-root\">\n\n<div class=\"hb-header\">\n  <h1>Tunelark Instructor Handbook<\/h1>\n<\/div>\n\n<!-- MOBILE NAV DROPDOWN -->\n<div id=\"hb-mobile-nav\">\n  <div id=\"hb-mobile-search-wrap\">\n    <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\n    <input type=\"text\" id=\"hb-mobile-search-input\" placeholder=\"Search handbook\u2026\">\n  <\/div>\n  <select id=\"hb-mobile-select\" onchange=\"hbMobileNav(this)\">\n    <option value=\"\">\u2630 Jump to a chapter or section\u2026<\/option>\n    <optgroup label=\"1: Teaching with Tunelark\">\n      <option value=\"teaching-with-tunelark\">Chapter 1: Teaching with Tunelark<\/option>\n      <option value=\"confidentiality\">\u00b7 Confidentiality<\/option>\n      <option value=\"expectations-from-tunelark\">\u00b7 What you can expect<\/option>\n      <option value=\"professional-expectations\">\u00b7 Professional expectations<\/option>\n      <option value=\"student-privacy\">\u00b7 Student privacy<\/option>\n      <option value=\"non-solicitation-policy\">\u00b7 Non-solicitation policy<\/option>\n      <option value=\"teaching-status\">\u00b7 New student flow<\/option>\n      <option value=\"continuous-improvement\">\u00b7 Continuous improvement<\/option>\n      <option value=\"managing-student-journey\">\u00b7 Managing your student journey<\/option>\n      <option value=\"student-check-ins\">\u00b7 Student check-in forms<\/option>\n    <\/optgroup>\n    <optgroup label=\"2: Lessons &amp; Scheduling\">\n      <option value=\"lessons-scheduling\">Chapter 2: Lessons &amp; Scheduling<\/option>\n      <option value=\"matching-with-students\">\u00b7 Matching you with students<\/option>\n      <option value=\"new-student-pacing\">\u00b7 New student pacing<\/option>\n      <option value=\"pre-booking-consultation\">\u00b7 Consultation calls<\/option>\n      <option value=\"cancel-reschedule-trial\">\u00b7 Canceling trial lessons<\/option>\n      <option value=\"cancel-reschedule-lessons\">\u00b7 Lesson changes<\/option>\n      <option value=\"make-up-lessons\">\u00b7 Make-up lessons<\/option>\n      <option value=\"group-lessons\">\u00b7 Group lessons<\/option>\n      <option value=\"trial-no-show\">\u00b7 Trial no-shows<\/option>\n      <option value=\"existing-student-no-show\">\u00b7 Existing student no-shows<\/option>\n      <option value=\"trial-faq\">\u00b7 Trial Lesson FAQ<\/option>\n    <\/optgroup>\n    <optgroup label=\"3: Money Matters\">\n      <option value=\"money-matters\">Chapter 3: Money Matters<\/option>\n      <option value=\"getting-paid\">\u00b7 Getting paid<\/option>\n      <option value=\"cancellation-policy\">\u00b7 Cancellation policy<\/option>\n      <option value=\"trial-lesson-rates\">\u00b7 Trial lesson rates<\/option>\n      <option value=\"rates-ongoing\">\u00b7 Ongoing lesson rates<\/option>\n      <option value=\"lesson-discounts\">\u00b7 Lesson discounts<\/option>\n      <option value=\"refunds-credits\">\u00b7 Refunds &amp; credits<\/option>\n      <option value=\"student-retention\">\u00b7 Student retention<\/option>\n      <option value=\"referring-instructor\">\u00b7 Referring an instructor<\/option>\n      <option value=\"student-disintermediation\">\u00b7 Student disintermediation<\/option>\n    <\/optgroup>\n    <optgroup label=\"4: Studio Management\">\n      <option value=\"studio-management\">Chapter 4: Studio Management<\/option>\n      <option value=\"pausing-new-students\">\u00b7 Pausing new students<\/option>\n      <option value=\"stopping-lessons\">\u00b7 Stopping lessons with a student<\/option>\n      <option value=\"find-a-teacher\">\u00b7 Find-a-Teacher results<\/option>\n      <option value=\"communication-between-lessons\">\u00b7 Communication<\/option>\n      <option value=\"communication-templates\">\u00b7 Communication templates<\/option>\n      <option value=\"studio-newsletter\">\u00b7 Studio newsletter<\/option>\n    <\/optgroup>\n    <optgroup label=\"5: Time Away\">\n      <option value=\"time-away\">Chapter 5: Time Away<\/option>\n      <option value=\"availability-policy\">\u00b7 Availability policy<\/option>\n      <option value=\"preparing-substitute\">\u00b7 Transitioning out<\/option>\n    <\/optgroup>\n    <optgroup label=\"6: Technology\">\n      <option value=\"technology\">Chapter 6: Technology<\/option>\n      <option value=\"email-management\">\u00b7 Email management<\/option>\n      <option value=\"email-signatures\">\u00b7 Email signatures<\/option>\n      <option value=\"student-dashboard\">\u00b7 Student dashboard<\/option>\n      <option value=\"system-requirements\">\u00b7 System requirements<\/option>\n      <option value=\"video-meeting-account\">\u00b7 Video meeting account<\/option>\n      <option value=\"google-calendar\">\u00b7 Google Calendar<\/option>\n      <option value=\"button-functions\">\u00b7 Dashboard button guide<\/option>\n    <\/optgroup>\n    <optgroup label=\"7: New Teacher Support\">\n      <option value=\"new-teacher-support\">Chapter 7: New Teacher Support<\/option>\n      <option value=\"trial-faq-link\">\u00b7 Trial Lesson FAQ<\/option>\n      <option value=\"welcome-letter\">\u00b7 Welcome letter<\/option>\n      <option value=\"scheduling-best-practices\">\u00b7 Scheduling best practices<\/option>\n      <option value=\"student-commitment\">\u00b7 Student commitment<\/option>\n      <option value=\"student-preparation\">\u00b7 Student preparation<\/option>\n    <\/optgroup>\n    <optgroup label=\"8: Instructor Courses\">\n      <option value=\"instructor-courses\">Chapter 8: Instructor Courses<\/option>\n      <option value=\"courses-available\">\u00b7 Available courses<\/option>\n    <\/optgroup>\n  <\/select>\n<\/div>\n\n<div class=\"hb-layout\">\n\n<!-- SIDEBAR NAV -->\n<aside class=\"hb-sidebar\">\n  <div class=\"hb-search\">\n    <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"\/><\/svg>\n    <input type=\"text\" id=\"hb-search-input\" placeholder=\"Search handbook\u2026\">\n  <\/div>\n  <div class=\"hb-search-count\" id=\"hb-search-count\"><\/div>\n  <div class=\"hb-nav-label\">Chapters<\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"teaching-with-tunelark\">\n    <a href=\"#teaching-with-tunelark\"><span class=\"ch-num\">1<\/span> Teaching with Tunelark<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#confidentiality\">Confidentiality<\/a>\n      <a href=\"#expectations-from-tunelark\">What you can expect<\/a>\n      <a href=\"#professional-expectations\">Professional expectations<\/a>\n      <a href=\"#student-privacy\">Student privacy<\/a>\n      <a href=\"#non-solicitation-policy\">Non-solicitation policy<\/a>\n      <a href=\"#teaching-status\">New student flow<\/a>\n      <a href=\"#continuous-improvement\">Continuous improvement<\/a>\n      <a href=\"#managing-student-journey\">Managing your student journey<\/a>\n      <a href=\"#student-check-ins\">Student check-in forms<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"lessons-scheduling\">\n    <a href=\"#lessons-scheduling\"><span class=\"ch-num\">2<\/span> Lessons &amp; Scheduling<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#matching-with-students\">Matching you with students<\/a>\n      <a href=\"#new-student-pacing\">New student pacing<\/a>\n      <a href=\"#pre-booking-consultation\">Consultation calls<\/a>\n      <a href=\"#cancel-reschedule-trial\">Canceling trial lessons<\/a>\n      <a href=\"#cancel-reschedule-lessons\">Lesson changes<\/a>\n      <a href=\"#make-up-lessons\">Make-up lessons<\/a>\n      <a href=\"#group-lessons\">Group lessons<\/a>\n      <a href=\"#trial-no-show\">Trial no-shows<\/a>\n      <a href=\"#existing-student-no-show\">Existing student no-shows<\/a>\n      <a href=\"#trial-faq\">Trial Lesson FAQ<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"money-matters\">\n    <a href=\"#money-matters\"><span class=\"ch-num\">3<\/span> Money Matters<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#getting-paid\">Getting paid<\/a>\n      <a href=\"#cancellation-policy\">Cancellation policy<\/a>\n      <a href=\"#trial-lesson-rates\">Trial lesson rates<\/a>\n      <a href=\"#rates-ongoing\">Ongoing lesson rates<\/a>\n      <a href=\"#lesson-discounts\">Lesson discounts<\/a>\n      <a href=\"#refunds-credits\">Refunds &amp; credits<\/a>\n      <a href=\"#student-retention\">Student retention<\/a>\n      <a href=\"#referring-instructor\">Referring an instructor<\/a>\n      <a href=\"#student-disintermediation\">Student disintermediation<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"studio-management\">\n    <a href=\"#studio-management\"><span class=\"ch-num\">4<\/span> Studio Management<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#pausing-new-students\">Pausing new students<\/a>\n      <a href=\"#stopping-lessons\">Stopping lessons with a student<\/a>\n      <a href=\"#find-a-teacher\">Find-a-Teacher results<\/a>\n      <a href=\"#communication-between-lessons\">Communication<\/a>\n      <a href=\"#communication-templates\">Communication templates<\/a>\n      <a href=\"#studio-newsletter\">Studio newsletter<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"time-away\">\n    <a href=\"#time-away\"><span class=\"ch-num\">5<\/span> Time Away<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#availability-policy\">Availability policy<\/a>\n      <a href=\"#preparing-substitute\">Transitioning out<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"technology\">\n    <a href=\"#technology\"><span class=\"ch-num\">6<\/span> Technology<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#email-management\">Email management<\/a>\n      <a href=\"#email-signatures\">Email signatures<\/a>\n      <a href=\"#student-dashboard\">Student dashboard<\/a>\n      <a href=\"#system-requirements\">System requirements<\/a>\n      <a href=\"#video-meeting-account\">Video meeting account<\/a>\n      <a href=\"#google-calendar\">Google Calendar<\/a>\n      <a href=\"#button-functions\">Dashboard button guide<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"new-teacher-support\">\n    <a href=\"#new-teacher-support\"><span class=\"ch-num\">7<\/span> New Teacher Support<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#trial-faq-link\">Trial Lesson FAQ<\/a>\n      <a href=\"#welcome-letter\">Welcome letter<\/a>\n      <a href=\"#scheduling-best-practices\">Scheduling best practices<\/a>\n      <a href=\"#student-commitment\">Student commitment<\/a>\n      <a href=\"#student-preparation\">Student preparation<\/a>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-nav-chapter\" data-chapter=\"instructor-courses\">\n    <a href=\"#instructor-courses\"><span class=\"ch-num\">8<\/span> Instructor Courses<\/a>\n    <div class=\"hb-nav-subs\">\n      <a href=\"#courses-available\">Available courses<\/a>\n    <\/div>\n  <\/div>\n<\/aside>\n\n<!-- MAIN CONTENT -->\n<main class=\"hb-content\">\n\n<!-- ===== CHAPTER 1 ===== -->\n<section class=\"hb-chapter\" id=\"teaching-with-tunelark\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">1<\/div>\n    <div><h2>Teaching with Tunelark<\/h2><\/div>\n  <\/div>\n\n  <div class=\"course-companion\">\n    <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg>\n    <p>Reinforce your understanding of these policies with the <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/tunelark-guideline-refresher\" target=\"_blank\">Guidelines Refresher course<\/a>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"confidentiality\">\n    <h3>Confidentiality<\/h3>\n    <p>The information contained in this handbook is confidential and proprietary. You may not share, distribute, or disclose any part of this handbook without prior written consent from Tunelark. This ensures we maintain the integrity and privacy of our internal processes and uphold our commitment to providing high-quality education while remaining competitive within our marketplace. Thank you for your full cooperation.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"expectations-from-tunelark\">\n    <h3>What you can expect from Tunelark<\/h3>\n    <p>Here&#8217;s what Tunelark offers instructors:<\/p>\n    <ul>\n      <li>We provide a new channel for students to discover you and book a trial lesson.<\/li>\n      <li>We work with you to create a professional, polished, shareable online profile presenting you as a Certified Tunelark Instructor, highlighting your background and skills, and showcasing your testimonials and videos you choose to include.<\/li>\n      <li>We provide promotional tools you can use to promote your studio on social media, drawing in new students.<\/li>\n      <li>We charge students automatically and pay instructors via direct deposit. We guarantee payment, and we take responsibility for making sure students pay for lessons.<\/li>\n      <li>We provide comprehensive scheduling tools enabling you to automate scheduling for your studio. We send out calendar invites and optional lesson reminders.<\/li>\n      <li>Instructors get full access to Tunelark&#8217;s teaching product. Tools include 150+ educational games, an option for students to record themselves playing, a file sharing tool integrated with the student&#8217;s classroom, and more.<\/li>\n      <li>Tunelark provides you and your students support via email, phone, and text.<\/li>\n      <li>As independent contractors, instructors work for themselves, set their own rates, set their own schedules, and use their own approach to teaching.<\/li>\n    <\/ul>\n    <p>By partnering with Tunelark, instructors receive ongoing marketing and administrative support as they grow and maintain their private lesson studio. Tunelark cannot guarantee instructors will be booked by students; students have the freedom to choose based on profiles, teaching histories, education, and fit.<\/p>\n    <p>Self-help comes first at Tunelark. The Instructor Handbook, the instructor training courses, and your dashboard settings are the primary way to navigate our systems and policies, and they answer most questions faster than an email. Human support at <a href=\"mailto:team@tunelark.com\">team@tunelark.com<\/a> is always there as a fallback.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"professional-expectations\">\n    <h3>Professional Expectations<\/h3>\n    <p>Your studio represents the Tunelark brand. Tunelark professional expectations include:<\/p>\n    <ul>\n      <li>Being on time for every lesson.<\/li>\n      <li>Maintaining a consistent and predictable schedule with each of your students and giving them at least 24 hours&#8217; notice of any changes.<\/li>\n      <li>Keeping all communications with Tunelark staff, students, and students&#8217; families warm, respectful, and timely.<\/li>\n      <li>Giving students and Tunelark at least two weeks&#8217; notice prior to any planned upcoming changes in your schedule, such as vacations and leaves of absence.<\/li>\n      <li>Approaching challenges with a positive mindset and from a partnership perspective.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-privacy\">\n    <h3>Student Privacy<\/h3>\n    <p>Tunelark values the privacy of its students and takes it very seriously. Tunelark instructors must receive prior written approval from Tunelark to take or distribute any student information. This includes but is not limited to names, contact information, and images.<\/p>\n    <ul>\n      <li>Instructors may not solicit reviews from Tunelark students for use on other websites or promotional material for non-Tunelark entities.<\/li>\n      <li>Instructors are prohibited from taking screenshots of lessons with Tunelark students.<\/li>\n      <li>Instructors may record lessons for the purpose of maintaining student records and\/or sharing with the student or their parent for educational purposes only. If recording lessons with a minor, you must have their parent&#8217;s consent and all recordings must be accessible to the parent.<\/li>\n      <li>All communication with students under the age of 18 must be through their parents, except for the instruction contained within a scheduled lesson.<\/li>\n      <li>All communication with students and their parents must be professional and relevant to their studies.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"non-solicitation-policy\">\n    <h3>Non-Solicitation Policy<\/h3>\n    <p>This policy clarifies the obligations of instructors as independent contractors in relation to their interactions with students who were introduced to them through Tunelark.<\/p>\n    <p>Tunelark students are on loan to their Tunelark instructor&#8217;s studio. Should an instructor leave or wish to reduce the size of their studio, it is their responsibility to professionally transition Tunelark students back to Tunelark for potential placement with another instructor.<\/p>\n    <p>Instructors are strictly prohibited from independently engaging in any lessons or other financial arrangements that include exchanging money directly with students who were introduced to them through Tunelark. This includes:<\/p>\n    <ul>\n      <li>Offering or accepting private lessons not organized by Tunelark<\/li>\n      <li>Soliciting or entering into any independent financial agreements for services that compete with those offered by Tunelark<\/li>\n    <\/ul>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Zero-tolerance policy<\/strong><p>Violations of this policy are grounds for immediate termination of the instructor&#8217;s contract with Tunelark. Tunelark will pursue legal action against any instructor found in breach of these contractual obligations.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"teaching-status\">\n    <h3>New Student Flow<\/h3>\n    <p>All active Tunelark instructors have a unique booking page that allows them to book new students. You can choose whether new students can book you by toggling &#8220;Enable new students to book trial lessons within my teaching windows&#8221; in your dashboard Settings.<\/p>\n    <p>Tunelark does not promise any volume of new students. Students choose their own teacher, and demand varies by instrument, season, and the strength of your profile.<\/p>\n    <p>Teachers can also be promoted on the Find-a-Teacher page. Here are the requirements:<\/p>\n    <p><strong>Profile Requirements<\/strong>: all items must meet the guidelines in the linked documents:<\/p>\n    <ul>\n      <li><a href=\"https:\/\/docs.google.com\/document\/d\/16iOResda6R6uSIiA3EbTj3UMHZSyO2IbiA0snsvAnFc\/edit?usp=sharing\" target=\"_blank\">Profile photo<\/a><\/li>\n      <li><a href=\"https:\/\/docs.google.com\/document\/d\/1zX8sMKwzOCheV_qQsl8iXvIzUohXBzarZ9o3UcmFiJI\/edit?usp=sharing\" target=\"_blank\">Intro video<\/a><\/li>\n      <li>3 <a href=\"https:\/\/docs.google.com\/document\/d\/1XoC5dE-uCcCXZJfBcGvKGtQw0nLB41E9nwdAfqXoeQg\/edit?usp=sharing\" target=\"_blank\">profile videos<\/a>: at least 1 performance video and at least 1 skill lesson video<\/li>\n      <li>At least 3 high-value <a href=\"https:\/\/docs.google.com\/document\/d\/1lb60joDNY539aOsoprqkPg8RMCGJ5HORHNMUi44LIP0\/edit?usp=sharing\" target=\"_blank\">student testimonials<\/a><\/li>\n      <li>Up-to-date <a href=\"https:\/\/docs.google.com\/document\/d\/1hRR3Z7iVju87gVaKoW1pJjxY59lqSXuXnUjFyUXzmIA\/edit?usp=sharing\" target=\"_blank\">biography<\/a><\/li>\n    <\/ul>\n    <p><strong>Booking &amp; Availability Requirements<\/strong><\/p>\n    <ul>\n      <li>Successful Google Calendar setup<\/li>\n      <li>Teaching windows set<\/li>\n      <li>&#8220;New students&#8221; toggled ON in your account settings<\/li>\n      <li>In-app booking for &#8220;existing students&#8221; toggled ON in your account settings<\/li>\n    <\/ul>\n    <p><strong>Financial Requirements<\/strong><\/p>\n    <ul>\n      <li>Sustainability Score of 90% or greater, as shown on your Insights page<\/li>\n      <li>A fully set-up Stripe account including your tax ID, date of birth, tax address, and any identity documentation requested by Stripe<\/li>\n    <\/ul>\n    <p><strong>Professional Standing Requirements<\/strong><\/p>\n    <ul>\n      <li>No unresolved studio complaints from students or their parents<\/li>\n      <li>In good standing with Tunelark&#8217;s trial lesson cancellation and reschedule policy<\/li>\n      <li>No pattern of late cancellations or reschedules within the past six months<\/li>\n      <li>Consistent adherence to all policies outlined in this handbook<\/li>\n    <\/ul>\n    <p><strong>Waitlist for Tunelark-referred students<\/strong>: Find-a-Teacher teaching roster sizes are determined by market demand. When a roster reaches its cap, we form a waitlist. By capping the roster and setting standards for profiles and performance, we support each instructor in having a regular supply of new students.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"continuous-improvement\">\n    <h3>Continuous Improvement<\/h3>\n    <p>Tunelark fosters a continuous improvement environment, which extends to instructors&#8217; online profiles. Instructors should expect profile requirements to adapt as we learn from consumer behavior and our experiences, and we appreciate responsiveness when asked to make improvements. Non-participation in a required improvement will impact an instructor&#8217;s ability to appear on Find-a-Teacher.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"managing-student-journey\">\n    <h3>Managing Your Student Journey: Key Responsibilities<\/h3>\n    <p>This section outlines the important milestones in a student&#8217;s journey with you at Tunelark and your responsibilities at each stage.<\/p>\n    <ol>\n      <li><strong>Welcoming a New Student<\/strong>: Send a personalized welcome email within 24 hours of being matched. Ask for their phone number to facilitate communication in case they encounter issues logging in for their first lesson. Goal: make the student feel welcomed and prepared.<\/li>\n      <li><strong>Conducting the Trial Lesson<\/strong>: Arrive on time. Teach an engaging first lesson. At the end, invite the student to book regular lessons and help them schedule through your dashboard.<\/li>\n      <li><strong>Following Up with Students in Your Studio<\/strong>: If a student does not book regular lessons immediately, follow up personally. Tunelark sends an email series, but your personal touch makes all the difference.<\/li>\n      <li><strong>Ongoing Lessons<\/strong>: Maintain a regular schedule. Show up to each lesson prepared. Maintain accurate lesson records in your dashboard to ensure correct communication and billing.<\/li>\n      <li><strong>Managing Student Departures<\/strong>: If a student decides to leave, thank them warmly and let them know your door stays open. Keeping it open is part of running a Tunelark studio, not a courtesy: unless a student has asked you not to contact them, keep in touch after they go. Time it around the milestones you already know about, such as the audition a student was preparing for, and simply ask how it went. A monthly studio newsletter to all of your current and former students is the easiest way to do this at studio scale. You are never expected to pressure a former student to rebook; you are expected to make sure they never have to wonder whether they would be welcome back.<\/li>\n    <\/ol>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-check-ins\">\n    <h3>Student Check-In Forms<\/h3>\n    <p>The student check-in forms you completed told us why students stay and why they leave, and that feedback shaped our marketing, our retention work, and this handbook. We have learned what we needed to learn from it, so we are taking this task off your plate: we are not sending check-in requests at this time, and you have nothing outstanding to complete.<\/p>\n    <p>If student retention slips across the marketplace, or if we need to understand something specific about students leaving teacher studios, we may turn check-ins back on. If that happens, we will send you the request directly. Until then, there is nothing for you to do.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 2 ===== -->\n<section class=\"hb-chapter\" id=\"lessons-scheduling\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">2<\/div>\n    <div><h2>Lessons &amp; Scheduling<\/h2><\/div>\n  <\/div>\n\n  <div class=\"course-companion\">\n    <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg>\n    <p>Master your dashboard scheduling tools with the <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/calendar-management\/\" target=\"_blank\">Calendar Management course<\/a>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"matching-with-students\">\n    <h3>Matching You with Students<\/h3>\n    <p>Our process helps ensure students select you based on how you present yourself in your profile, leading to great matches with students who are excited to learn with you.<\/p>\n    <p><strong>When you&#8217;re matched:<\/strong> Send a personalized welcome email to the new student. This initial outreach is required. Ask for their phone number; it&#8217;s very important that you have the student&#8217;s contact information in case they have trouble connecting for their lesson. <a href=\"https:\/\/docs.google.com\/document\/d\/17iCkVDxrzN4j3NCotFXNIgn5f3bI4VkPGrPs1xwixHc\/edit?usp=sharing\" target=\"_blank\">Here is a welcome email template<\/a> and <a href=\"https:\/\/docs.google.com\/document\/d\/1YBs8h0KKQRM4YgTP-QqbTPNoBPq6Zn_ec_JazT1GMqQ\/edit?usp=sharing\" target=\"_blank\">examples from other Tunelark instructors<\/a>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"new-student-pacing\">\n    <h3>New Student Pacing<\/h3>\n    <p>New students do best when they have enough of your time and attention to settle into your studio, so Tunelark automatically paces how quickly new students can join you. Pacing is a normal, automatic part of keeping every studio healthy, and it is never a penalty.<\/p>\n    <p><strong>How it works:<\/strong><\/p>\n    <ul>\n      <li><strong>While you build your studio:<\/strong> your first 20 Tunelark-referred students can join at any speed, in any time frame, with no pacing.<\/li>\n      <li><strong>After that:<\/strong> up to 10 new Tunelark-referred students can join you within any rolling 30-day window. We&#8217;ll email you a heads-up as you approach the limit.<\/li>\n      <li><strong>If you reach 10:<\/strong> we temporarily remove you from the Find-a-Teacher page for a 14-day pacing window, then place you back automatically when it ends.<\/li>\n    <\/ul>\n    <p><strong>During a pacing window:<\/strong> your individual booking page stays up and published, so teacher-referred students can continue joining your studio (they never count toward the pacing limit), and any in-progress Tunelark-referred signups still complete normally. Your existing students, schedule, and payouts are completely unaffected.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"pre-booking-consultation\">\n    <h3>Consultation Calls<\/h3>\n    <p>To grow your studio faster and help attract students who are the perfect long-term fit, we recommend offering free consultation calls. This optional feature adds a &#8220;Free 15-minute consultation call&#8221; button to your booking page, and instructors who offer consultations appear higher in Find-a-Teacher search results, which usually results in more students for your studio. Common questions potential students have on these calls include: Which instrument should I purchase? Am I a good candidate for lessons? Are you the right teacher for me?<\/p>\n    <p>Consultation calls are built into your Tunelark dashboard. In Settings, turn on <strong>&#8220;Offer free 15-minute consultation calls&#8221;<\/strong> and set your maximum number of consultation call bookings per week.<\/p>\n    <p><strong>How booking works:<\/strong><\/p>\n    <ul>\n      <li>Students book a 15-minute call from your existing lesson availability, and your minimum booking notice applies to consultations just as it does to lessons.<\/li>\n      <li>A booked consultation reserves that time slot, so it can never double-book with a lesson.<\/li>\n      <li>The call appears on your Google Calendar automatically, and you&#8217;ll receive a confirmation email with the student&#8217;s name, phone number, and any questions they&#8217;d like to discuss.<\/li>\n    <\/ul>\n    <p><strong>The call:<\/strong> at the scheduled time, call the student at the phone number in your confirmation email. Please hide your caller ID, or call from a free service such as Google Voice, so your personal number stays private until they become your student.<\/p>\n    <p><strong>We handle everything else.<\/strong> Tunelark sends booking confirmations and reminder emails to you and the student, 24 hours and 1 hour before the call, just like lesson reminders. Immediately after the call, we email the student an invitation to book their trial lesson with you, and we follow up with them if they haven&#8217;t booked yet. You never need to collect or share contact information, send links, or follow up. Just have a great call.<\/p>\n    <p><strong>Rescheduling and canceling:<\/strong> students can reschedule or cancel through a secure link in their emails, and we ask them to give you at least 24 hours&#8217; notice. Your calendar updates automatically.<\/p>\n    <p>Every booking you receive is verified. New students confirm their email address before a booking is finalized, and each student can book one consultation call per teacher and up to three free consultation calls in total among all Tunelark instructors.<\/p>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Consultation call students are Tunelark-referred<\/strong><p>You never need to share a booking link with a consultation call student. After your call, Tunelark automatically sends them your Tunelark-referred booking link so they can book their trial lesson with you.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"cancel-reschedule-trial\">\n    <h3>Canceling or Rescheduling Trial Lessons<\/h3>\n    <p><strong>The success of your studio depends on successful first lessons.<\/strong> Tunelark invests $200+ to place each new student with you. New students continue lessons at a much higher rate when they have a seamless initial experience.<\/p>\n    <ul>\n      <li>The <strong>first<\/strong> time a teacher cancels or reschedules a trial lesson for a non-emergency reason: ineligible for Tunelark-referred students for a minimum of 30 days.<\/li>\n      <li>The <strong>second<\/strong> trial lesson canceled or rescheduled by a teacher: 60-day suspension from Tunelark-referred students.<\/li>\n    <\/ul>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Third strike = permanent removal<\/strong><p>The third trial lesson canceled or rescheduled by a teacher will result in permanent removal from receiving Tunelark-referred students. You may continue to teach existing students, but Tunelark will no longer invest marketing money into acquiring new students for your studio.<\/p><\/div>\n    <\/div>\n    <p><strong>Trial Lesson Refusal:<\/strong> All students deserve a fair chance. If an instructor decides not to continue with a student after the trial lesson, they are required to professionally transition the student back to Tunelark. Decisions to refuse a student should be based on substantive issues that impede the educational process, not minor or singular issues such as scheduling conflicts. Trial lessons are for the student to try the teacher, not for the teacher to try out the student.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"cancel-reschedule-lessons\">\n    <h3>Lesson Changes for Ongoing Students<\/h3>\n    <p>We understand that life happens. Do everything you can to give your student as much notice as possible. Non-emergency last-minute cancellations and reschedules will impact your ability to receive Tunelark-referred students.<\/p>\n    <p><strong>When you cancel or reschedule late, you owe the student the time.<\/strong> The same standard applies to you that applies to students, who pay for lessons they cancel late. Make it right by adding the owed time onto the student&#8217;s upcoming lessons at no cost to them. For example, if your student takes a 30-minute lesson every week and you cancel late for a non-emergency reason, their next lesson becomes a full hour, or their next two lessons each run 15 minutes longer. Extend the time after the booked lesson slot, based on the availability you have.<\/p>\n    <p><strong>To cancel or reschedule a lesson:<\/strong><\/p>\n    <ol>\n      <li>Log into your Tunelark account.<\/li>\n      <li>Navigate to the student&#8217;s classroom and select the gear icon in the top right corner of the lesson you want to change.<\/li>\n      <li>Select &#8220;Cancel&#8221; or &#8220;Reschedule&#8221; and complete the form.<\/li>\n    <\/ol>\n    <p>The comment field in the scheduling modal is sent directly to your student, so use student-facing language only. It can replace a text or email exchange. Your message will arrive as &#8220;A note from [Teacher Name]:&#8221; followed by your exact message.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"make-up-lessons\">\n    <h3>Make-Up Lessons<\/h3>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Make-up lessons are prohibited<\/strong><p>Teaching lessons outside of the Tunelark system for the purpose of giving a student a lesson they paid for but their instructor did not attend is not permitted.<\/p><\/div>\n    <\/div>\n    <p>When you cannot attend a booked lesson, cancel or reschedule it in your dashboard. If you are outside of the late cancellation window, you can elect to waive the lesson fee for the student.<\/p>\n    <p>We have an obligation to our customers and our credit card processor to maintain accurate charge records: the lesson date is printed on each charge. If the customer requests a refund or files a chargeback, we must return the money if they did not take a lesson on the day shown on their charge. Maintain an accurate lesson record so we can back you up if needed.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"group-lessons\">\n    <h3>Group Lessons<\/h3>\n    <p>Requests for group lessons are rare, and accounts are set up for a 1-on-1 relationship. If you&#8217;d like to offer group lessons to an existing student, charge the customer for the additional student by adding on another lesson of the appropriate length.<\/p>\n    <ul>\n      <li>Student wants to add 1 friend to their 60-minute lesson: book an additional 30 minutes with the same student on the same day.<\/li>\n      <li>Student wants to add 2 friends: book an additional 60 minutes.<\/li>\n    <\/ul>\n    <p>You are welcome to decide on whatever structure is right to compensate you for additional students. You are not required to offer group lessons if asked; it&#8217;s completely up to you.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"trial-no-show\">\n    <h3>When a Trial Lesson Student Is a No-Show<\/h3>\n    <ul>\n      <li><strong style=\"color:#FF5943\">If the student doesn&#8217;t show up, call them.<\/strong> If they don&#8217;t pick up, text and email them.<\/li>\n      <li>Remain in the video meeting for 15 minutes into your scheduled lesson time in case they show up late.<\/li>\n      <li>If they do not arrive after 15 minutes, cancel the lesson in your dashboard with a warm note to the student that you hope they&#8217;re okay and they are welcome to rebook. <strong>This step must be done during the booked lesson time.<\/strong><\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"existing-student-no-show\">\n    <h3>When an Existing Student Is a No-Show<\/h3>\n    <ul>\n      <li>Check your email 3 minutes after their lesson start time to see if there&#8217;s been a payment failure. Follow the instructions in the payment failure notice if you receive one.<\/li>\n      <li>Do not forward the payment failure email to your student or their parent.<\/li>\n      <li>Students with unpaid bills cannot book future lessons; there&#8217;s nothing you need to do to ensure payment. We handle it.<\/li>\n    <\/ul>\n    <p>If it&#8217;s not a payment issue:<\/p>\n    <ul>\n      <li><strong>Call the student or their parent. If they don&#8217;t pick up, text and email them.<\/strong><\/li>\n      <li>Remain in the video meeting for 10 minutes into your scheduled lesson time.<\/li>\n      <li>Retain proof that you reached out and provided a grace period; this may be required if the student files a chargeback.<\/li>\n      <li><strong>Cancel the lesson in your dashboard<\/strong> with a warm, positive note to the student. This is a critical time to be friendly: your cancellation comment should be supportive, not punitive.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"trial-faq\">\n    <h3>Trial Lesson FAQ<\/h3>\n    <p>The <a href=\"https:\/\/docs.google.com\/document\/d\/1-YJm_vmbrL6XXJJx_gp4QatBJCbQNGIUCCgPF9qYKnM\/edit?usp=sharing\" target=\"_blank\">Trial Lesson FAQ<\/a> covers nearly every situation that may arise during a trial lesson. New instructors should review it thoroughly before teaching their first trial, and all teachers accepting new students should keep it handy for quick reference.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 3 ===== -->\n<section class=\"hb-chapter\" id=\"money-matters\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">3<\/div>\n    <div><h2>Money Matters<\/h2><\/div>\n  <\/div>\n\n  <div class=\"course-companion\">\n    <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg>\n    <p>Take the <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/money-matters\" target=\"_blank\">Money Matters course<\/a> to master lesson rates, cancellation policies, and payment workflows.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"getting-paid\">\n    <h3>Getting Paid<\/h3>\n    <p>Stripe is our partner for lesson fee payments to you. Connect to Stripe in your dashboard under Settings \u2192 Billing.<\/p>\n    <ul>\n      <li>We charge the customer&#8217;s card automatically 18 hours before every lesson.<\/li>\n      <li>After the successful lesson, your fee is transferred to your Stripe account during an overnight cycle on the same day.<\/li>\n      <li>Your weekly payment is paid to you on Tuesdays via Stripe.<\/li>\n      <li>Students are required to pay in advance.<\/li>\n      <li>If a card is declined or payment has not been received, we cannot pay the instructor.<\/li>\n      <li>If a trial lesson is canceled, you are paid for that lesson. When the discounted trial is rescheduled and taught, you are not paid again; you are only paid once per student for a trial lesson.<\/li>\n      <li>Students cannot access their lessons without paying first, so any student who shows up in a Tunelark classroom has already paid.<\/li>\n      <li>Should a refund be requested and processed because the lesson was not taught, you will be unpaid for that lesson via Stripe.<\/li>\n    <\/ul>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p>To ensure your students do not circumvent the payment process, <strong>do not provide them with your direct video meeting link.<\/strong> You will be required to provide Tunelark a new video meeting link if you&#8217;ve shared yours with any student.<\/p><\/div>\n    <\/div>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"cancellation-policy\">\n    <h3>Lesson Cancellation &amp; Reschedule Policy<\/h3>\n    <p>Students must cancel or reschedule via the Tunelark dashboard <strong>at least 23 hours<\/strong> before the lesson for no penalty. (We tell students 24 hours but give them an extra hour to act after receiving their 1-day reminder.) Cancellations sent via email to support or directly to the teacher do not count as valid notice.<\/p>\n    <p><strong>Defining Emergencies:<\/strong> Only genuine emergencies warrant forgiving a late cancellation: medical emergencies, accidents, severe weather, or a death in the family.<\/p>\n    <p><strong>No Free Reschedules:<\/strong> Teachers are not permitted to offer &#8220;free&#8221; late reschedules. Tunelark incurs billing and operational costs once lessons are scheduled, whether or not they take place.<\/p>\n    <p><strong>Non-Emergency Exceptions:<\/strong> A single non-emergency late-reschedule exception per student per year is reasonable, and only when the teacher believes not doing so would cause the loss of the student.<\/p>\n    <p><strong>Managing Emergency Exceptions:<\/strong> When a student notifies you of an emergency, you <strong>must log the exception in the dashboard before the end of the booked lesson time<\/strong> via the Cancel or Reschedule functions. Select &#8220;Do not charge&#8221;; this creates a lesson credit for the student. Lessons cannot be changed in the dashboard after the lesson time ends.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"trial-lesson-rates\">\n    <h3>Rates for Trial Lessons<\/h3>\n    <p>We lower the barrier to trying out a lesson by offering $25-off first lessons. New students may book 30-, 45-, or 60-minute trial lessons.<\/p>\n    <ul>\n      <li><strong>When the student comes via your unique profile or promo link:<\/strong> you receive 88% of the trial lesson fee.<\/li>\n      <li><strong>When the student comes via our Find-a-Teacher page:<\/strong> you receive 50% of the trial lesson fee.<\/li>\n    <\/ul>\n    <p>When a customer reschedules their trial lesson within 23 hours of the lesson, we notify them that while we would typically charge them, we&#8217;re going to make a one-time exception. This builds trust with the customer, reinforces the policy for the future, and maximizes your chance of retaining that student long-term.<\/p>\n    <p>In the case of a trial lesson that doesn&#8217;t go as planned, we will pay you as if you had taught the lesson. When the student rebooks their trial (at no cost to them), you will not get paid again. You will only get paid once per student for a trial lesson.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"rates-ongoing\">\n    <h3>Rates for Ongoing Lessons<\/h3>\n    <p>Our recommended pricing bands for 30\/45\/60-minute lessons:<\/p>\n    <ul>\n      <li>$40 \/ $57 \/ $72<\/li>\n      <li>$44 \/ $63 \/ $79<\/li>\n      <li>$49 \/ $70 \/ $88<\/li>\n      <li>$55 \/ $78 \/ $99<\/li>\n      <li>$60 \/ $86 \/ $108<\/li>\n      <li>$65 \/ $93 \/ $117<\/li>\n    <\/ul>\n    <p>Your rates should reflect your education level and years of teaching experience. <a href=\"https:\/\/docs.google.com\/document\/d\/1CwpFx8z1EGlxHfOP8k68bQYg8_xWTUYEIGFUmgfW5hE\/edit?usp=sharing\" target=\"_blank\">Here&#8217;s a guide to help you decide which pricing tier is right for you.<\/a><\/p>\n    <ul>\n      <li><strong>Teacher-referred student<\/strong> (via your profile\/promo link): you receive 88% of the lesson fee.<\/li>\n      <li><strong>Tunelark-referred student<\/strong> (via Find-a-Teacher or your \/teachers link): you receive 50% of the fee for lessons 1\u20138 and 77% for lessons 9+.<\/li>\n      <li>To change your lesson fees, complete the lesson rate change form. Rate changes apply to new students only.<\/li>\n      <li>Changing rates on existing students is done on a case-by-case basis and is not recommended for any student in your studio for less than two years.<\/li>\n    <\/ul>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"lesson-discounts\">\n    <h3>Lesson Discounts<\/h3>\n    <p>To set up a discount arrangement for your student, complete the lesson discount form.<\/p>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n    <p>Tunelark offers new student lesson packs to all new students (offer expires 48 hours after the trial lesson). New students can get up to 18% off up to 8 non-trial lessons; this discount is fully paid for by Tunelark. Any discount you offer via the form above is shared between you and Tunelark.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"refunds-credits\">\n    <h3>Requesting a Refund or Lesson Credit<\/h3>\n    <p>If a student has already paid for a lesson that won&#8217;t happen as booked, you can issue a lesson credit directly in your dashboard if you&#8217;ve decided to waive their fee.<\/p>\n    <p>If the student needs a refund instead of a credit, credit their account first, then request the refund from your dashboard. Refunds are only granted when:<\/p>\n    <ul>\n      <li>The student is stopping lessons and no longer wants to use the credit.<\/li>\n      <li>The student has no future lessons booked and has specifically asked for a refund.<\/li>\n    <\/ul>\n    <p>Due to the high cost of manual work, <strong>Tunelark does not provide non-emergency lesson fee exceptions to your students.<\/strong> If you would like to forgive a lesson fee for a non-emergency late cancellation for an ongoing student, you must do that independently in your dashboard before the end of the booked lesson time.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-retention\">\n    <h3>Student Retention Responsibilities<\/h3>\n    <div class=\"course-companion\">\n      <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg>\n      <p>Understand how your Sustainability Score is calculated and how to strengthen it with the <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/sustainability-score\" target=\"_blank\">Sustainability Score course<\/a>.<\/p>\n    <\/div>\n    <p>Student retention is a key performance indicator for instructors. <strong>Instructors with a Sustainability Score of less than 90% will not be eligible to participate in the Find-a-Teacher page.<\/strong><\/p>\n    <p><strong>Maintained contact is a requirement of your Tunelark studio.<\/strong> Tunelark invests significantly to place each new student with you, and we expect you to build a real relationship with every student referred to you: a warm, prepared welcome at the trial lesson, and continued contact afterward, including with students who stop booking. You are never expected to pressure a former student to rebook, but you are expected to never treat a lapsed student like a stranger. A studio newsletter is a recommended way to maintain contact at studio scale; for a studio of two or three students, personal emails work just as well.<\/p>\n    <p><strong>Reaching Out to Inactive Students:<\/strong> If a student stops booking lessons, a personal outreach from you can bring them back. You can:<\/p>\n    <ul>\n      <li>Offer new ideas on repertoire.<\/li>\n      <li>Provide relevant resources tailored to their interests and progress.<\/li>\n      <li>Invite them to rejoin, emphasizing any new approaches or materials.<\/li>\n    <\/ul>\n    <p><strong>Best Practices for Retaining Students:<\/strong><\/p>\n    <ol>\n      <li><strong>Personalized Welcome Message:<\/strong> Always welcome a new student with a personalized message and request their phone number before the trial lesson.<\/li>\n      <li><strong>Next Lesson Booking:<\/strong> Ensure the next lesson is booked at the end of each session. This maintains momentum and gives students a clear path forward.<\/li>\n      <li><strong>Engaging Lesson Plans:<\/strong> Create tailored lesson plans. Continuously adapt based on student feedback and progress.<\/li>\n      <li><strong>Personal Outreach for Inactive Students:<\/strong> If a student stops booking, reach out personally. Students who also receive personal outreach from their teacher, in addition to Tunelark&#8217;s automated follow-up series, are more likely to return to lessons.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"referring-instructor\">\n    <h3>Referring Another Instructor<\/h3>\n    <p>Thanks for recommending Tunelark! We prioritize personal referrals whenever adding new instructors to the community! Please ask them to introduce themselves here: <a href=\"https:\/\/www.tunelark.com\/blog\/teach-with-tunelark\" target=\"_blank\">Apply to Teach<\/a>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-disintermediation\">\n    <h3>Student Disintermediation<\/h3>\n    <p>If a student approaches you about teaching them outside of Tunelark, <strong>you are required to report this to Tunelark.<\/strong><\/p> <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n    <p>This policy covers Tunelark-referred students, who remain Tunelark students for as long as you work with them. Students you bring to Tunelark yourself are excluded: they may move off the platform whenever you and the student see fit.<\/p>\n    <p>Suggested responses if a student asks you to teach them outside of Tunelark:<\/p>\n    <ul>\n      <li>&#8220;I really appreciate you wanting to continue lessons with me, but I&#8217;m not able to teach students outside of Tunelark. Doing so would violate my contract and could cost me the ability to teach any Tunelark students in the future. I hope you&#8217;ll continue working with me through the platform; I&#8217;d love to keep teaching you.&#8221;<\/li>\n      <li>&#8220;I totally understand wanting to simplify things or save money, and I appreciate your trust in me. But Tunelark handles all my billing, scheduling, and support; it&#8217;s what allows me to focus on teaching. I pay a fee for those services because they make my studio sustainable. So while I can&#8217;t teach outside the platform, I&#8217;d love to keep working with you through Tunelark.&#8221;<\/li>\n      <li>&#8220;I get where you&#8217;re coming from, but teaching off-platform isn&#8217;t something I can do. Tunelark not only handles the logistics like payments and scheduling, but it also protects the integrity of the learning community by making sure everything stays fair and transparent.&#8221;<\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 4 ===== -->\n<section class=\"hb-chapter\" id=\"studio-management\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">4<\/div>\n    <div><h2>Studio Management<\/h2><\/div>\n  <\/div>\n\n  <div class=\"course-companion\">\n    <svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg>\n    <p>Learn best practices for retaining students with the <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/student-management-retention\" target=\"_blank\">Student Management &amp; Retention course<\/a>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"pausing-new-students\">\n    <h3>Pausing New Students<\/h3>\n    <p>To pause new Tunelark-referred students, toggle new student booking off on your dashboard Settings page. Provided you have no outstanding requirements and are approved to participate in Tunelark&#8217;s marketing efforts, you can switch back and forth between accepting and not accepting new students at any time.<\/p>\n    <p>Toggling back on is all it takes after a short pause. Once you have been off the Find-a-Teacher page for more than 60 days, returning is no longer automatic: complete the <a href=\"https:\/\/www.tunelark.com\/blog\/return-to-find-a-teacher\/\" target=\"_blank\" rel=\"noopener\">Return to Find-a-Teacher form<\/a> on the Teacher Forms page and we will take it from there.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"stopping-lessons\">\n    <h3>When You&#8217;ve Decided to Stop Lessons with a Student<\/h3>\n    <p>Sometimes a student isn&#8217;t a great fit for your studio, and we completely understand. When this happens, it&#8217;s important to put the student&#8217;s needs first and ensure there is a plan in place to continue their music education with an instructor who can meet their unique needs.<\/p>\n    <p>Tunelark students are on loan to an instructor&#8217;s Tunelark studio and must be returned to Tunelark for potential placement with a new instructor.<\/p>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Do not announce your departure to students first<\/strong><p>Do not announce to your students that you will no longer be teaching them before agreeing on your exit plan with the Tunelark support team. It is considered unprofessional and a violation of your Independent Contractor Agreement.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"find-a-teacher\">\n    <h3>Appearing in Find-a-Teacher Search Results<\/h3>\n    <p>New students discover Tunelark instructors in many ways: via Tunelark&#8217;s marketing efforts (Find-a-Teacher, paid social, email marketing) and via organic methods (blog links, Google results, email signatures).<\/p>\n    <p><strong>Common Reasons for Removal from Find-a-Teacher:<\/strong><\/p>\n    <ul>\n      <li>A <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/sustainability-score\" target=\"_blank\">Sustainability Score<\/a> of less than 90% (after 12 months, we expect you&#8217;ll contribute at least $175 toward the acquisition of each student)<\/li>\n      <li>Lower than expected student selection rates<\/li>\n      <li>Failing to respond to students or Tunelark staff in a timely manner<\/li>\n      <li>Rescheduling or canceling a trial lesson with a Tunelark-referred student<\/li>\n      <li>Not meeting the profile requirements for search results<\/li>\n    <\/ul>\n    <p>While not listed in Find-a-Teacher, new students can still discover and book you through your unique Tunelark booking page, so your own marketing efforts remain unaffected.<\/p>\n    <p><strong>Coming Back to Find-a-Teacher:<\/strong> If you have been off the page for more than 60 days, complete the <a href=\"https:\/\/www.tunelark.com\/blog\/return-to-find-a-teacher\/\" target=\"_blank\" rel=\"noopener\">Return to Find-a-Teacher form<\/a> on the Teacher Forms page to start the process. It walks you through everything we check before relisting you, and submitting it tells our team you want to come back, so there is no need to email support as well. After a shorter break there is nothing to submit: toggle &#8220;new students&#8221; back on in your dashboard Settings and you are live again.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"communication-between-lessons\">\n    <h3>Communication with Students Between Lessons<\/h3>\n    <p>If a student contacts you between lessons with a quick question, try to respond within a couple days. If their question is more involved, it&#8217;s fine to say: <em>&#8220;I think it&#8217;ll be best to answer that when we&#8217;re together, so I&#8217;ve made a note of your question and we can discuss it at your next lesson.&#8221;<\/em><\/p>\n    <p>All scheduling communication should occur during lesson time and\/or within the dashboard. Tunelark handles communication with students about booking their future lessons. Your role is to build relationships with your students: newsletters, performance announcements, music tips. Build relationships and don&#8217;t worry about booking reminders; we&#8217;ve got that covered.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"communication-templates\">\n    <h3>Communication Templates<\/h3>\n    <p>The templates below are optional tools to help you respond professionally and efficiently to common student situations. Feel free to copy, adapt, or ignore them as needed.<\/p>\n    <ul>\n      <li><a href=\"https:\/\/docs.google.com\/document\/d\/1g-KPy2xjtlEW3o5rGTZU6kY4DwnvAuUzLceIipBIdps\/edit?usp=sharing\" target=\"_blank\">New student welcome letter<\/a><\/li>\n      <li>When a student stops booking lessons, <a href=\"https:\/\/docs.google.com\/document\/d\/1tOOxdcBHNtpDbK2YmtGLdVLNicPnMtOJRP8fIq5yqKw\/edit?usp=sharing\" target=\"_blank\">email 1<\/a><\/li>\n      <li>When a student stops booking lessons, <a href=\"https:\/\/docs.google.com\/document\/d\/1-KkEsZ7WjB2nOoC27AhWAcKHyBi2UCqikPRbUQYxj5M\/edit?usp=sharing\" target=\"_blank\">email 2<\/a><\/li>\n      <li><a href=\"https:\/\/docs.google.com\/document\/d\/1upWwP-LKdsv0gtTveOknLu-PPZurqN5eqy8eys9nIeA\/edit?usp=sharing\" target=\"_blank\">When you need to cancel or reschedule a lesson<\/a><\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"studio-newsletter\">\n    <h3>Studio Newsletter<\/h3>\n    <p>A studio newsletter is our recommended way to maintain contact with every student who has ever booked a trial lesson with you, including students who are no longer in regular lessons. Even students who canceled before meeting you or didn&#8217;t book after their trial can be won back by a newsletter worth reading. We encourage a consistent schedule: monthly or quarterly.<\/p>\n    <p>Suggestions for content:<\/p>\n    <ul>\n      <li>Announcements of your upcoming performances<\/li>\n      <li>Videos of your past performances<\/li>\n      <li>Instrument tips (proper bow handling, how to soothe a sore throat, what to look for in a professional tuner)<\/li>\n      <li>Warm-up or practice routine suggestions<\/li>\n      <li>Music news your students might find interesting<\/li>\n      <li>Any new professional accolades you&#8217;ve received<\/li>\n      <li>Notes about available discounts for lessons in your studio<\/li>\n      <li>Links to playlists you&#8217;ve curated<\/li>\n      <li>Recommendations for music- or education-related podcasts<\/li>\n      <li>Student stories or anonymous spotlights<\/li>\n      <li>Seasonal music-related content<\/li>\n      <li>A parent section with useful advice for parents of students<\/li>\n      <li>A short skill lesson video<\/li>\n      <li>Personal stories from your own music education journey<\/li>\n    <\/ul>\n    <p>Recommended free or low-cost newsletter tools:<\/p>\n    <ul>\n      <li><strong>MailerLite<\/strong> (best all-around for beginners): Very easy drag-and-drop editor, clean templates, free plan that works well for small studios.<\/li>\n      <li><strong>Mailchimp<\/strong> (widely used and beginner-friendly): Polished templates, simple list upload, free tier for small lists.<\/li>\n      <li><strong>beehiiv<\/strong> (simple and modern): Quick setup, minimal editing interface, free plan great for small studios.<\/li>\n      <li><strong>Substack<\/strong> (easiest &#8220;type and send&#8221; option): Feels like writing an email, then hitting send. No design work needed, and it&#8217;s free.<\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 5 ===== -->\n<section class=\"hb-chapter\" id=\"time-away\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">5<\/div>\n    <div><h2>Time Away<\/h2><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"availability-policy\">\n    <h3>Instructor Availability Policy<\/h3>\n    <p>You are an independent contractor. You decide your own schedule, including when you teach, when you take time off, and how much of it you take. We do not set your hours.<\/p>\n    <p>What Tunelark decides is how your availability affects what we do on our side: whether we list you on the Find-a-Teacher page, whether we send you new Tunelark students, and how we support your students while you are away.<\/p>\n    <p>Two standards apply:<\/p>\n    <ul>\n      <li>Available to teach <strong>at least 46 weeks per year<\/strong><\/li>\n      <li><strong>No break longer than three consecutive weeks<\/strong> from any student&#8217;s regular lessons<\/li>\n    <\/ul>\n    <p>That works out to six weeks off per year. Holiday weeks you take off count toward the six, so two separate three-week breaks would use all of it.<\/p>\n\n    <h3>Taking Time Off: Three Weeks or Less<\/h3>\n    <p>You do not need permission and you do not need to submit anything. Handle it yourself:<\/p>\n    <ul>\n      <li><strong>Leave the lesson series in place.<\/strong> Cancel or reschedule the individual lessons that fall in the dates you are away. Do not cancel the series itself.<\/li>\n      <li><strong>Give your students at least 14 days&#8217; notice.<\/strong><\/li>\n      <li><strong>Block the dates on your calendar.<\/strong> Add an all-day busy event to each individual day you are away, on the Google Calendar you connected in Settings. Add one event per day rather than a single event spanning the whole period. Events on a different calendar, or on a sub-calendar inside the one you connected, are not visible to Tunelark.<\/li>\n      <li><strong>Toggle &#8220;new students&#8221; off<\/strong> on your Settings page for the period you are away, and toggle it back on when you return.<\/li>\n      <li><strong>Book your students&#8217; returning lessons before you leave.<\/strong><\/li>\n    <\/ul>\n\n    <h4>Do not cancel the lesson series<\/h4>\n    <p>Cancelling a series releases your student&#8217;s regular slot and ends the standing arrangement. When you return, your student has to decide all over again whether to continue, and students who have to make that decision often do not. Cancel the individual lessons that fall in your dates away and leave the series itself running.<\/p>\n\n    <h4>Come back to a full calendar<\/h4>\n    <p>Every student who had an active lesson series when you left should have their returning lessons already booked before you go, at their usual day and time wherever possible.<\/p>\n    <p>Your students should not have to hear from you after you return to work out when lessons start again, and you should not have to chase them. A student who comes back to an already-booked lesson usually continues. A student who has to be re-recruited often does not. Handle it before you leave.<\/p>\n\n    <h4>Booking still happens while you are away<\/h4>\n    <p>Giving notice does not stop a booking. A lesson booked into a week you are not teaching has to be cancelled, and cancelling a trial lesson carries a penalty. Closing the dates in advance avoids it.<\/p>\n\n    <h3>More Than Three Weeks<\/h3>\n    <p>A break longer than three consecutive weeks is different. A gap that long has a real effect on whether students continue at all, and depending on how long you are away, we may arrange for your students to continue with another instructor. Any absence longer than three weeks needs a time away request. For medical leave, family leave, and emergencies, submit it as soon as you are able and we will work with you and your students.<\/p>\n    <p>Extended time away for vacations, summer performance schedules, or other personal projects is treated differently. Taking more than three consecutive weeks for reasons like those means coming off the Find-a-Teacher page and not receiving new Tunelark students, both while you are away and for a period after you return. How long depends on the circumstances, but it is usually up to 12 months after your leave.<\/p>\n    <p>Time away is always planned and communicated, although we understand an emergency can make advance notice impossible. A no-show or an unannounced disappearance is never acceptable unless you are incapacitated and unable to communicate with Tunelark or your students.<\/p>\n\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n\n    <h3>Find-a-Teacher Placement and Availability<\/h3>\n    <p>Where you appear on the Find-a-Teacher page depends in part on your current availability, so it will change while your calendar is blocked. After a longer absence, returning to the page is not automatic. We may need you to bring your profile current first. If your break has run longer than 60 days, complete the <a href=\"https:\/\/www.tunelark.com\/blog\/return-to-find-a-teacher\/\" target=\"_blank\" rel=\"noopener\">Return to Find-a-Teacher form<\/a> on the Teacher Forms page to start that process rather than emailing support. After a shorter absence you only need to toggle &#8220;new students&#8221; back on in your Settings.<\/p>\n\n    <p>This policy complies with all relevant employment laws, including the Pregnancy Discrimination Act and the Americans with Disabilities Act. Reasonable accommodations will always be provided as required by law.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"preparing-substitute\">\n    <h3>Transitioning Out of Your Tunelark Studio<\/h3>\n    <p>We appreciate your time working with us and will support your decision if your career moves in another direction. When you decide to transition away, here&#8217;s what we ask:<\/p>\n    <ul>\n      <li>Provide <strong>at least two weeks&#8217; notice<\/strong> to Tunelark and to your students.<\/li>\n      <li>Complete the transition form. It collects everything we need, including details for each student you&#8217;ve taught in the previous 60 days.<\/li>\n    <\/ul>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Tunelark hears about your departure first<\/strong><p>Please wait to hear from us before telling your students you&#8217;re leaving. We need a short window to line up new teacher recommendations so no student is left without a plan, and we ask that you not act on behalf of Tunelark in the meantime.<\/p><\/div>\n    <\/div>\n    <p>We&#8217;ll let you know by email when we&#8217;re prepared to transition your students. Then you&#8217;ll email your students (cc: team@tunelark.com) to announce your departure and let them know Tunelark will be matching them with another instructor. We&#8217;ll be standing by to support everyone through the transition.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 6 ===== -->\n<section class=\"hb-chapter\" id=\"technology\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">6<\/div>\n    <div><h2>Technology<\/h2><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"email-management\">\n    <h3>Email Management<\/h3>\n    <p>To ensure smooth email delivery, add these email addresses to your contact list:<\/p>\n    <ul>\n      <li>team@tunelark.com<\/li>\n      <li>no-reply@tunelark.com<\/li>\n      <li>jennifer@tunelark.com<\/li>\n    <\/ul>\n    <p>Emails from no-reply@tunelark.com are meant to help and support you; they often contain student retention information or next steps. Otherwise, feel free to archive no-reply emails that don&#8217;t apply to you.<\/p>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Never forward automated Tunelark emails<\/strong><p>Our automated emails are personalized for each user. If your emails contain any links or buttons that connect to your Tunelark account, forwarding them allows the recipient to access your account. Protect your system emails as you do your magic sign-in link.<\/p><\/div>\n    <\/div>\n    <p>If your emails to students frequently go to spam, consult online resources about language or images that trigger spam filters. Using very sales-oriented language such as &#8220;Act Now!&#8221; can cause spam detectors to flag your emails.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"email-signatures\">\n    <h3>Email Signatures<\/h3>\n    <p>When you communicate with a Tunelark student, you are representing Tunelark. We recommend creating a Tunelark signature within your email program to help students identify you as a Certified Tunelark Instructor.<\/p>\n    <div class=\"callout important\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p>When communicating with Tunelark students via email, your signature <strong>must remain free of links, mentions, or ads for any other music lesson service.<\/strong> This includes your personal business website if you offer music lessons directly to students.<\/p><\/div>\n    <\/div>\n    <ul>\n      <li><a href=\"https:\/\/support.google.com\/mail\/answer\/8395\" target=\"_blank\">Create a Gmail Signature<\/a><\/li>\n      <li><a href=\"https:\/\/support.apple.com\/guide\/mail\/create-and-use-email-signatures-mail11943\/mac\" target=\"_blank\">Create Email Signatures in Mail on Mac<\/a><\/li>\n      <li><a href=\"https:\/\/drive.google.com\/drive\/folders\/1ruZVijN1J1PDbDYP5Y2jPCSnCV2XZCXe?usp=sharing\" target=\"_blank\">Tunelark logos and brand colors<\/a><\/li>\n    <\/ul>\n    <p>Include your unique profile or promo link in your email signature to receive 88% of the lesson fee for each lesson booked through your link. Your link is <strong>tunelark.com\/profile\/yourfirstname<\/strong>.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-dashboard\">\n    <h3>Student Dashboard<\/h3>\n    <p>Your students will have the best experience possible if you support their use of the tools they&#8217;re paying for. When a student asks you for help with something they can do themselves, direct them to their dashboard. Here is the complete list of what students can manage without any assistance from you or the support team:<\/p>\n    <table style=\"width:100%;border-collapse:collapse;margin:16px 0 24px;font-size:14.4px;table-layout:fixed\">\n      <tr style=\"background:#064B72;color:#fff\">\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600\">Classroom &amp; Lessons<\/th>\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600\">Billing<\/th>\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600\">Notifications<\/th>\n      <\/tr>\n      <tr style=\"background:#f9f7f4;vertical-align:top\">\n        <td style=\"padding:9.6px 14.4px\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>View upcoming lessons<\/li>\n            <li>Join lessons at scheduled time<\/li>\n            <li>Schedule or cancel lessons<\/li>\n            <li>Book additional lessons<\/li>\n            <li>Access shared lesson materials (assignments and goals you set in your classroom)<\/li>\n          <\/ul>\n        <\/td>\n        <td style=\"padding:9.6px 14.4px\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>View billing history<\/li>\n            <li>Pay for upcoming lessons<\/li>\n            <li>View auto-pay schedule<\/li>\n            <li>View, set, update, or remove saved credit card<\/li>\n            <li>In-app alert for unpaid bills<\/li>\n            <li>Access in-app info for resolving a failed payment<\/li>\n          <\/ul>\n        <\/td>\n        <td style=\"padding:9.6px 14.4px\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>Manage 1-hour and 1-day lesson reminders<\/li>\n            <li>Manage lesson confirmation emails<\/li>\n            <li>Review lesson details on-screen<\/li>\n            <li>Unsubscribe or opt out of communications<\/li>\n          <\/ul>\n        <\/td>\n      <\/tr>\n      <tr style=\"background:#fff;color:#fff\">\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600;background:#026D81\">Account Settings<\/th>\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600;background:#026D81\">Gift Cards<\/th>\n        <th style=\"padding:9.6px 14.4px;text-align:left;font-weight:600;background:#026D81\">+ Students or Instructors<\/th>\n      <\/tr>\n      <tr style=\"background:#f9f7f4;vertical-align:top\">\n        <td style=\"padding:9.6px 14.4px;border-bottom:1px solid #e5e2dc\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>Update name on the account<\/li>\n            <li>Update email address<\/li>\n            <li>Update account timezone<\/li>\n          <\/ul>\n        <\/td>\n        <td style=\"padding:9.6px 14.4px;border-bottom:1px solid #e5e2dc\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>Purchase gift cards<\/li>\n            <li>Redeem gift cards<\/li>\n            <li>Track gift card redemptions<\/li>\n          <\/ul>\n        <\/td>\n        <td style=\"padding:9.6px 14.4px;border-bottom:1px solid #e5e2dc\">\n          <ul style=\"margin:0;padding-left:1.2em\">\n            <li>Add an additional student to the account<\/li>\n            <li>Add a new instructor to the account<\/li>\n          <\/ul>\n        <\/td>\n      <\/tr>\n    <\/table>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p><strong>Need something not on this list?<\/strong> All student dashboards have an in-account link to reach the Tunelark support team directly for anything that falls outside of the above.<\/p><\/div>\n    <\/div>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p><strong>Magic sign-in link<\/strong> Any student who needs their magic sign-in link can go to tunelark.com, scroll to the bottom of the page, and have their link emailed to them directly, with no assistance needed from you or the support team.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"system-requirements\">\n    <h3>System Requirements<\/h3>\n    <ul>\n      <li>Instructors may use any video meeting service that works great in their environment, as long as it provides a seamless experience for lessons up to 60 minutes and offers a stable URL for student access.<\/li>\n      <li>The Tunelark classroom works best with the Chrome browser and does not function well on Safari.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"video-meeting-account\">\n    <h3>Your Video Meeting Account<\/h3>\n    <p>To teach with Tunelark, you provide a static (non-changing) video meeting URL. Students access you via their dashboards, where we only connect them to you at their scheduled lesson time and only if they&#8217;ve paid.<\/p>\n    <ul>\n      <li>You must provide excellent quality video and sound.<\/li>\n      <li>Your chosen platform must allow meetings up to 60 minutes. Teaching using Zoom&#8217;s free account is not allowed (40-minute limit).<\/li>\n      <li>Asking Tunelark students to log in multiple times per lesson to work around Zoom&#8217;s free account rules is prohibited and will result in removal from Find-a-Teacher.<\/li>\n      <li>If your account has a passcode, remove it prior to submitting your link to Tunelark.<\/li>\n      <li>If your account has a waiting room, remove that option so students can access their lessons seamlessly.<\/li>\n      <li>If you have given your private meeting link to a student, you must provide Tunelark a new link that has not been shared.<\/li>\n      <li>Tunelark support is unable to assist with issues occurring on your video meeting account. Please consult the support team associated with your video meeting service.<\/li>\n    <\/ul>\n    <div class=\"hb-btn-wrap\"><a class=\"hb-btn\" href=\"https:\/\/www.tunelark.com\/blog\/teacher-request\" target=\"_blank\" rel=\"noopener\">Go to Teacher Forms<\/a><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"google-calendar\">\n    <h3>Your Google Calendar<\/h3>\n    <p>Your Tunelark dashboard is integrated with your Google Calendar to provide a seamless scheduling experience.<\/p>\n    <p><strong>Your responsibilities:<\/strong><\/p>\n    <ul>\n      <li>Connect your Google Calendar via Settings in your dashboard.<\/li>\n      <li>Set your teaching windows via Settings in your dashboard.<\/li>\n      <li>Mark your calendar as &#8220;busy&#8221; during any time you can&#8217;t teach for Tunelark. <a href=\"https:\/\/docs.google.com\/document\/d\/1BNM6k2WRzH498JqjipTU3FP85pAdteMT_lkeRQCCLk8\/edit?usp=sharing\" target=\"_blank\">Click here to learn how to create a &#8220;busy&#8221; event.<\/a><\/li>\n      <li>Maintain 3 future months of availability in your Google Calendar at all times.<\/li>\n      <li>If your calendar is not accurate and up to date, toggle off &#8220;new students&#8221; and &#8220;existing students&#8221; booking in your Settings page immediately; you do not need to contact team@tunelark.com to do this.<\/li>\n    <\/ul>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><strong>Tip: Verify your calendar setup<\/strong><p>Visit your Tunelark profile and click &#8220;View rates &amp; availability.&#8221; Place a &#8220;busy&#8221; event on your Google Calendar and confirm that time slot disappears from the calendar on your profile. Tunelark can only see your &#8220;free&#8221; and &#8220;busy&#8221; times, never the contents of your calendar events.<\/p><\/div>\n    <\/div>\n    <p>Tunelark&#8217;s booking calendars do not have pre-set holidays. If you&#8217;d like a holiday off, rebook your already-scheduled students and block your time so new students can&#8217;t book during those times.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"button-functions\">\n    <h3>What Does That Button Do?<\/h3>\n    <p><strong>Enable new students to book trial lessons within my teaching windows<\/strong>: Toggling this on lets Tunelark know you&#8217;re ready to teach new Tunelark-referred students. When you toggle this on, the Tunelark team will review your profile. If you have no outstanding requirements, you will be made available for new students. Turning this on will not automatically make you live on Find-a-Teacher.<\/p>\n    <p>Toggling off removes you from Find-a-Teacher immediately but does not impact your standalone profile page for teacher-referred students.<\/p>\n    <p><strong>Enable existing students to book\/reschedule within my teaching windows<\/strong>: Toggling on allows your students to book you instantly in their dashboard. Toggling off removes automated scheduling from your students&#8217; dashboards (not a recommended setting, as all Tunelark students expect to use the automated scheduling features).<\/p>\n    <p><strong>Minimum Booking Window (Hours)<\/strong>: Adjust between 1 and 72 hours to give yourself more or less preparation time between when a student books and their lesson time.<\/p>\n    <p><strong>Join Lesson Now<\/strong>: For your students, this button is gray until their lesson time and is green\/clickable only if the lesson was paid. Clicking it takes the student to your video meeting room.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 7: NEW TEACHER SUPPORT ===== -->\n<section class=\"hb-chapter\" id=\"new-teacher-support\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">7<\/div>\n    <div>\n      <h2>New Teacher Support<\/h2>\n      <span class=\"ch-badge\">New Teacher Guide<\/span>\n    <\/div>\n  <\/div>\n\n  <p style=\"margin-bottom:24px;font-size:16.8px;color:#444\">We want you to have the best experience possible during your time at Tunelark, and we hope that you teach with us for many fulfilling years. The following covers the most important issues facing new teachers as you learn to navigate our systems and policies.<\/p>\n\n  <div class=\"callout note\" style=\"margin-bottom:32px\">\n    <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 19.5A2.5 2.5 0 0 1 6.5 17H20\"\/><path d=\"M6.5 2H20v20H6.5A2.5 2.5 0 0 1 4 19.5v-15A2.5 2.5 0 0 1 6.5 2z\"\/><\/svg><\/div>\n    <div class=\"callout-body\"><strong>Pair this chapter with Instructor Courses<\/strong><p>The <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/tunelark-guideline-refresher\" target=\"_blank\">Guidelines Refresher<\/a>, <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/calendar-management\/\" target=\"_blank\">Calendar Management<\/a>, <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/money-matters\" target=\"_blank\">Money Matters<\/a>, and <a href=\"https:\/\/www.tunelark.com\/blog\/courses\/student-management-retention\" target=\"_blank\">Student Management &amp; Retention<\/a> courses are designed to walk you through the most important concepts in depth.<\/p><\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"trial-faq-link\">\n    <h3>Trial Lesson FAQ<\/h3>\n    <p>Before your first trial lesson, read the <a href=\"https:\/\/docs.google.com\/document\/d\/1-YJm_vmbrL6XXJJx_gp4QatBJCbQNGIUCCgPF9qYKnM\/edit?usp=sharing\" target=\"_blank\"><strong>Trial Lesson FAQ<\/strong><\/a>. It covers nearly every situation that can come up during a trial lesson and is one of the most useful resources available to new teachers. Keep it handy for quick reference any time you&#8217;re expecting a new student.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"welcome-letter\">\n    <h3>Welcome Letter<\/h3>\n    <p>As part of your requirements for each new student you receive from Tunelark, you will send a welcome email within 24 hours of receiving notification that they have selected you for a trial lesson. We encourage you to customize your email and invite them to respond before their trial lesson; this drastically reduces trial lesson no-shows. We tell new students as part of their onboarding that they will hear from you before their lesson, so not reaching out creates mistrust before you&#8217;ve even met.<\/p>\n    <p><strong>Phone number is required:<\/strong> Ask for the student&#8217;s phone number in your welcome email, in case they have connection issues for their first lesson and you need to make contact. If you don&#8217;t have their phone number, you can&#8217;t fulfill the actions required if they&#8217;re unable to connect for any reason.<\/p>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p>Tunelark does not ask for or keep student phone numbers because testing showed this request caused new students to abandon sign-up at a high rate. Adult students and parents are far more comfortable providing their phone number to a teacher than to a company. Your students&#8217; phone numbers are for your use only; you do not need to share them with Tunelark.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"scheduling-best-practices\">\n    <h3>Scheduling Best Practices<\/h3>\n    <p>New Tunelark teachers often fall into the trap of performing scheduling for their students, which we strongly advise against. Your students booked themselves for their trial lessons via our website and have the ability to schedule, reschedule, or cancel any lesson within their Tunelark dashboard. Not allowing your students to use these tools can cause headaches and lead to student dissatisfaction.<\/p>\n    <p><strong>The only reasons you should be updating your students&#8217; lesson schedule for them:<\/strong><\/p>\n    <ul>\n      <li>If they have an emergency with less than 24 hours until a lesson: you must process that change because only your dashboard offers you the ability to forgive their lesson fee. Selecting &#8220;Do not charge&#8221; is the only way for a student to get lesson fee forgiveness on a late change. Our service team does not process lesson fee forgiveness requests because we don&#8217;t know the student well enough to make that call; you are.<\/li>\n      <li>If the change the student wishes to make is approved by you but outside of your standard booking parameters (outside your minimum booking window or at a time you don&#8217;t normally have available for Tunelark students).<\/li>\n      <li>At the end of a student&#8217;s trial lesson, it&#8217;s customary for the teacher to book the next lesson or ongoing lesson series.<\/li>\n    <\/ul>\n    <div class=\"callout note\">\n      <div class=\"callout-icon\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg><\/div>\n      <div class=\"callout-body\"><p><strong>Child students:<\/strong> Child students have independent logins for their classroom only; parents must use their own Tunelark account login to perform scheduling. If a parent says they don&#8217;t see the scheduling option, they&#8217;re likely signed in as the child student. Their magic sign-in link will resolve this.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-commitment\">\n    <h3>Student Commitment<\/h3>\n    <p>Occasionally, new teachers start with Tunelark expecting to receive only highly committed students with established practice habits. Here&#8217;s the reality:<\/p>\n    <p>The average Tunelark student is a beginner, casual learner who will take approximately 9 lessons and spend approximately $513 in lesson fees. Tunelark is not a music conservatory that pre-qualifies students. Most find us via Google, social media, or a personal referral. Our students are not pre-qualified for their seriousness, their available funds, or their goals.<\/p>\n    <p>We see it as a key part of your role to <strong>inspire your students<\/strong> and build a customized learning plan based on their goals. If most of your students seem to lack commitment, take it as a challenge to inspire them to expand their personal learning goals so they continue learning with you.<\/p>\n  <\/div>\n\n  <div class=\"hb-section\" id=\"student-preparation\">\n    <h3>Student Preparation<\/h3>\n    <p>Some students will arrive fully prepared while others won&#8217;t. It is the student&#8217;s responsibility to arrive prepared for their lesson, including being able to connect to the video meeting. We notify them in advance that they need to have Zoom downloaded and logged in when they click &#8220;Join Lesson Now,&#8221; and we&#8217;ve told them you&#8217;ll let them know if you use a platform other than Zoom.<\/p>\n    <p><strong>It&#8217;s not your responsibility to provide free lesson time to accommodate your students&#8217; connection issues.<\/strong> Tunelark is unable to help students with their video connectivity issues.<\/p>\n    <p>Think of it this way: if you were teaching in-person and the student&#8217;s car broke down, you might extend a few minutes of grace, but you wouldn&#8217;t give them a free lesson block and ask the school to fix their car. The online lesson environment is similar: a student&#8217;s computer setup, internet connection, and ability to use a video meeting platform are theirs to work out.<\/p>\n    <p>Feel free to refer students to Zoom or Google Meet support pages if they can&#8217;t figure out how to use those platforms. Don&#8217;t hesitate to let them know they need to provide a good internet connection. Tunelark makes sure students know how to reach their classroom and connect; we&#8217;re unable to assist them with their unique device issues or internet connectivity.<\/p>\n  <\/div>\n<\/section>\n\n<!-- ===== CHAPTER 8: INSTRUCTOR COURSES ===== -->\n<section class=\"hb-chapter\" id=\"instructor-courses\">\n  <div class=\"hb-chapter-header\">\n    <div class=\"ch-num-large\">8<\/div>\n    <div>\n      <h2>Instructor Courses<\/h2>\n      <span class=\"ch-badge\">Training Resources<\/span>\n    <\/div>\n  <\/div>\n\n  <p style=\"margin-bottom:24px;font-size:16.8px;color:#444\">Tunelark&#8217;s instructor courses are designed to help you build the skills and knowledge needed to run a thriving studio. Complete them at your own pace; each course is between 10 and 25 minutes.<\/p>\n\n  <div class=\"hb-section\" id=\"courses-available\">\n    <h3>Available Courses<\/h3>\n    <div class=\"course-grid\">\n      <div class=\"course-card\">\n        <h4>Guidelines Refresher<\/h4>\n        <p>A deep dive into Tunelark&#8217;s core policies: confidentiality, professional expectations, student privacy, and more.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/tunelark-guideline-refresher\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Calendar Management<\/h4>\n        <p>Master your Tunelark dashboard scheduling tools, Google Calendar integration, and booking windows.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/calendar-management\/\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Money Matters<\/h4>\n        <p>Understand lesson rates, the cancellation policy, payment workflows, and how to avoid accounting issues.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/money-matters\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Student Management &amp; Retention<\/h4>\n        <p>Proven strategies for retaining students, re-engaging students who drift away, and growing a sustainable studio.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/student-management-retention\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Profile &amp; Studio Growth<\/h4>\n        <p>How to optimize your Tunelark profile, create compelling videos, collect great testimonials, and attract more students.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/tunelark-your-profile-growing-your-studio\/\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Getting New Tunelark-Referred Students<\/h4>\n        <p>Everything you need to know about the Find-a-Teacher page, sustainability scores, and qualifying for new students.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/getting-new-tunelark-referred-students\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n      <div class=\"course-card\">\n        <h4>Sustainability Score<\/h4>\n        <p>Understand what your Sustainability Score measures, how it&#8217;s calculated, and practical ways to strengthen it over time.<\/p>\n        <span class=\"card-badge available\">Available now<\/span>\n        <br><a href=\"https:\/\/www.tunelark.com\/blog\/courses\/sustainability-score\" class=\"card-link\" target=\"_blank\">Start course \u2192<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n\n<\/section>\n\n<\/main>\n<\/div>\n\n<div class=\"scroll-top\" id=\"scroll-top\" onclick=\"window.scrollTo({top:0,behavior:'smooth'})\">\n  <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"18 15 12 9 6 15\"\/><\/svg>\n<\/div>\n\n<script>\n\/\/ Sticky nav active state\nconst chapters = document.querySelectorAll('.hb-chapter');\nconst navChapters = document.querySelectorAll('.hb-nav-chapter');\n\nconst observer = new IntersectionObserver((entries) => {\n  entries.forEach(entry => {\n    if (entry.isIntersecting) {\n      const id = entry.target.id;\n      navChapters.forEach(nav => {\n        const link = nav.querySelector('a');\n        const href = link.getAttribute('href').replace('#','');\n        nav.classList.toggle('active', href === id);\n        link.classList.toggle('active', href === id);\n        if (href === id) nav.classList.add('open');\n      });\n    }\n  });\n}, {threshold: 0.15});\n\nchapters.forEach(ch => observer.observe(ch));\n\n\/\/ Nav click expand\nnavChapters.forEach(nav => {\n  nav.querySelector('a').addEventListener('click', () => {\n    navChapters.forEach(n => n.classList.remove('open'));\n    nav.classList.add('open');\n  });\n});\n\n\/\/ Search\nconst searchInput = document.getElementById('hb-search-input');\nconst searchCount = document.getElementById('hb-search-count');\n\nfunction clearHighlights() {\n  document.querySelectorAll('mark').forEach(m => {\n    m.replaceWith(m.textContent);\n  });\n}\n\nfunction highlightIn(el, q) {\n  const walker = document.createTreeWalker(el, NodeFilter.SHOW_TEXT, null);\n  const nodes = [];\n  while (walker.nextNode()) nodes.push(walker.currentNode);\n  nodes.forEach(node => {\n    const idx = node.nodeValue.toLowerCase().indexOf(q);\n    if (idx === -1) return;\n    const mark = document.createElement('mark');\n    const after = node.splitText(idx);\n    after.splitText(q.length);\n    mark.textContent = after.nodeValue;\n    after.parentNode.replaceChild(mark, after);\n  });\n}\n\nfunction runSearch() {\n  clearHighlights();\n  const q = searchInput.value.trim().toLowerCase();\n  document.querySelectorAll('.hb-chapter, .hb-section').forEach(el => el.classList.remove('search-hidden'));\n  if (!q) {\n    searchCount.textContent = '';\n    searchCount.classList.remove('active');\n    return;\n  }\n  let matchCount = 0;\n  document.querySelectorAll('.hb-chapter').forEach(ch => {\n    const header = ch.querySelector('.hb-chapter-header');\n    const headerMatch = header && header.textContent.toLowerCase().includes(q);\n    const sections = ch.querySelectorAll('.hb-section');\n    let anyVisible = headerMatch;\n    sections.forEach(sec => {\n      const visible = headerMatch || sec.textContent.toLowerCase().includes(q);\n      sec.classList.toggle('search-hidden', !visible);\n      if (visible) { anyVisible = true; 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